Refund policy

Thank you for choosing to shop at newmartina.it

We are here to ensure you have a satisfying and hassle-free shopping experience. Our return policy is designed to be clear and transparent, giving you peace of mind when making your purchases.

1. Return Period
   We accept returns within 14 days from the date of delivery. After 14 days, unfortunately, we cannot offer any refund or exchange.

2. Return Conditions

• Items must be returned in the same condition as they were received, including the original packaging.

• Items must be unused, unwashed, and undamaged.

• Each returned item must be accompanied by the original receipt or proof of purchase.

1. Return Procedure
   To return an item, please contact our customer service at customercare@newmartina.it within the 14-day return period. We will provide detailed instructions on how to proceed with the return.

2. Return Shipping Costs
   Return shipping costs are the responsibility of the customer, unless the return is due to our error or a defective item.

3. Refund
   Once the returned item is received and inspected, we will process the refund within 5–7 business days. Refunds will be made using the original payment method unless otherwise agreed with the customer.

4. Non-Returnable Items
   Some items may not be eligible for return due to hygiene, safety, or other reasons. Check the specific product page for detailed information on the return policy for that particular item.

5. Contact Customer Service
   If you have any questions or concerns about our return policy, please do not hesitate to contact our customer service. We will be happy to assist you in any way possible.