Shipping policy

Shipping Information

Welcome to New Martina!
Below you will find all the necessary information regarding the shipping of our products.

Shipping Times: Shipping times depend on the destination and the chosen shipping method. Typically, our orders are processed within 2–3 business days from the order date, unless otherwise specified. Please check the product page and your shopping cart for specific delivery time estimates for your order.

Shipping Methods: We offer several shipping options to meet our customers’ needs:

  • Standard Shipping: This is the default shipping method and provides reliable delivery within a set time frame.

  • Express Shipping: If you need your order quickly, you can choose express shipping for faster delivery.

Shipping Costs: Shipping costs are calculated based on the destination and the selected shipping method. You can view estimated shipping costs by adding the desired products to your cart and entering your shipping address.

Order Tracking: Once your order has been shipped, you will receive a confirmation email containing the tracking number. You can use this number to track your delivery status directly on the courier’s website.

Shipping Destinations: We ship our products to various national and international destinations. Please check shipping availability for your area during checkout.

International Shipping: For international orders, please note that customs duties and other import taxes may apply, which are the responsibility of the recipient. These fees are not included in the total order cost and depend on the customs regulations of the destination country. We recommend contacting your local customs office for further information before placing an international order.

Customer Support: Our customer service team is available to assist you with any questions or issues related to shipping. Do not hesitate to contact us at customercare@newmartina.it and we will be happy to assist you.

Thank you for choosing newmartina.it for your online shopping. We are pleased to provide you with a simple and convenient shopping experience!